Returns & Exchanges
At Dionis Goat Milk Skincare, we want you to love your skin; if you are not completely satisfied with your purchase, we accept returns of unused or lightly used products within 30 days of delivery. Please note that original shipping fees are non-refundable and a small return processing fee may apply.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Pack Your Products
Securely place the skincare items in their original packaging or a sturdy box to ensure they are protected during transit back to our facility.
Ship It Back
Affix the provided prepaid label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing